Refund policy

TechNest- Refund & Returns Policy

At TechNest, customer satisfaction is important to us. As we operate as a dropshipping technology store, the following return terms apply:

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a return:

• The item must be unused and in original condition
• The item must be in its original packaging
• Proof of purchase must be provided
• The item must not be physically damaged by misuse

To request a return, email:

📧 support@yourstorename.co.za

If approved, return instructions will be provided.

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

Non-Returnable Items

For hygiene and security reasons, the following may not be eligible:

• Used earphones or wearable devices
• Opened software products
• Clearance or promotional items

Damaged / Faulty Items

If your product arrives damaged or defective:

• Contact us within 48 hours
• Provide clear photos or video evidence

We will arrange a replacement or refund where applicable.

 

 

Refund Process

 

Once we receive and inspect your return:

• Approved refunds will be processed within 5–10 business days
• Refunds are issued to the original payment method

We reserve the right to refuse returns that do not meet policy conditions.